Gulf Training Solutions

LogOn To eTIP System
 
About Us   |   Franchise Program   |    The Academy   |   Programs   |   GTS-Allies   |   GTS Worldwide   |   Site Map   |   Contact Us
 

Invest In Your Future

   Home > GTS Seminars> Interactive Training Programs> 2008
 
 Building a Service Culture

Biulding a Service Culture that Sizzles and Succeeds

Applying these secrets is the key to success - RON KAUFMAN

Live in Person on 3rd March, 2008

A high-impact management event with Ron Kaufman.Proven strategies and techniques to build a superior service culture.

  • Review and Evaluate your current service culture-building efforts.
  • Identify high-impact areas for change and improvement.
  • Take Action to quickly and effectively improve your service culture.
  • Align and Motivate your senior management team to provide full support.

Learn proven strategies and practical techniques to transform your organization and build a powerful internal and external service culture.

Discover a wide range of winning ideas you can apply immediately to strengthen and improve your service culture.

Through interactive presentations by Ron Kaufman and small group discussions with other participants, you will learn and take away best practices and new possibilities.

  • Develop your service philosophy.
  • Attract and retain the best people.
  • Reward strong team members.
  • Motivate and empower your staff.
  • Build successful partnership with staff.
  • Improve communication between groups.
  • Increase understanding and commitment.
  • Build a culture to support CRM programs.
  • Create a winning atmosphere.

To build a superior service culture, align your actions in all these key areas:

  • Crafting and communicating your vision
  • Recruiting superior service champions
  • Effective orientation for new service staff
  • Reinforcing service communications
  • Engaging customers with focus groups
  • Implementing uplifting service awards
  • Service suggestion schemes that work!
  • Management service role modeling
  • Measuring quality service easily
  • Effective service recovery
  • Profitable service guarantees
  • Superior service rituals and traditions

On 3rd March, 2008 spend a day with the best of the best, His insights will help you do more than just succeed. This program will enable you to build new success that can achieve greatness in your organization and in your life. Don't miss this one time opportunity.

 Speaker Profile

Ron Kaufman

Ron Kaufman is an internationally acclaimed educator and motivator for building superior service culture and delivering quality customer service.

He is author of the bestselling series 'UP Your Service!' and founder of UP Your Service! College.

Ron provides clients with upbeat yet practical education through keynote speeches, interactive workshops, teambuilding programs, management retreats, conference games and customized curriculum. More than three million people have been educated and motivated in his high-energy and high-content presentations.

Through his educational website, www.UpYourService.com, Ron provides a wide range of free articles, video and audio segments and an award-winning monthly newsletter "UP Your Service!". Ron is also the author of eleven titles in the inspirational 'Lift Me Up!' book series.

In 2006, Ron launched "UP Your Service! College" to help organizations build superior service cultures. The College program includes a suite of video-driven courseware with customized exercises, Certified Course Leaders and Service Culture Building Activities. College clients now include government agencies and multi-nationals in every major industry sector.

With many years of professional speaking and training experience in countries around the world, Ron serves government agencies, multi-national corporations and regional firms in the fields of high technology, financial services, medical services, manufacturing, retailing, hospitality, entertainment, transportation and public recreation.

Ron is a graduate of Brown University, USA with post-graduate studies in France, London and Berkeley, California. He is a professional member of the Author's Guild and International Federation of Professional Speakers.

Ron's unique approaches to service, learning and life include unique participatory events on the Great Wall of China, the Capitol Mall in Washington DC, and at St. Basil's Cathedral in Moscow's Red Square. His activities have been featured in LIFE Magazine, the New York Times and frequently on TV.

"Inspiring people to learn, improve and grow."

 Registration
Building a Service Culture

Date    : 3rd March, 2008

Venue : Movenpick Hotel, Bahrain

Time   :  9:00 Am to 5:00 Pm


          Watch Me Live


Send us an Email for Special Discounted Rates
 
Please enter the following details
Name:
From:
Subject:
Message:
 

For Further Details Please Contact

Mr.Sandipan Sarkar

Gulf Training Solutions
P.O. Box 11705, Manama,
Kingdom of Bahrain.
Tel: +(973-17293966)- Fax:+973-17290221
Mob: +973 36048699

email: info@gtsgulf.com
email: sarkar@gtsgulf.com
web: www.gtsgulf.com